Smart Lock Service Terms

This is a working draft. Have it reviewed before the site is advertised or collects enquiries.

Quotations

Quotations are issued after an assessment and are valid for the period stated on them. A quotation is based on the door, lock and access requirements described or observed at the time.

Deposits

Where hardware has to be ordered, a deposit may be required before it is placed. Deposit terms are stated in your quotation.

Compatibility

Not every lock suits every door. We assess compatibility before recommending hardware, but where a door, frame or existing lock turns out to differ from what was described, the specification and price may need to change.

Installation limitations

Installation covers the lock and its configuration. Structural work, electrical supply work, network provision and repairs to the door or frame are quoted separately.

Customer-supplied equipment

We will install equipment you supply where it is safe and compatible to do so, but we cannot warrant hardware we did not supply.

Additional works

Any work outside the quoted specification is agreed with you and priced before it is carried out.

App and manufacturer limitations

App features, remote access and cloud services are provided by the lock manufacturer and are subject to their terms, their availability and their continued support.

Warranty

Our installation work is warranted for the period stated in your quotation. Hardware carries the manufacturer’s warranty.

Call-outs

Emergency attendance and out-of-warranty call-outs are chargeable at the rates stated in your quotation.

Cancellation

Cancellation terms are set out in your quotation. Where hardware has already been ordered, the cost of that hardware may not be refundable.

Access responsibility

The customer is responsible for managing who holds credentials to their property, for removing access from former occupants or staff, and for keeping override keys secure.